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​​​PRIVACY POLICY

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Bicaca Lakefront Resort

Effective Date: March 1, 2026

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Our Commitment to Your Privacy

 

At Bicaca Lakefront Resort, safeguarding your privacy is an integrall part of our guest experience.

 

Nestled along the serene shores of Lake Mugesera, Bicaca Lakefront Resort is committed to protecting the personal information entrusted to us by our guests, partners, and visitors. We are working to ensure compliance with applicable data protection and privacy requirements in Rwanda. 

 

We believe discretion, respect, and security are essential elements of true hospitality.

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1. Information We Collect

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To provide a seamless and personalized stay, we may collect:

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Reservation Details

  • Full name

  • Phone number

  • Email address

  • National ID or passport details

  • Country of residence

  • Arrival and departure dates

  • Special preferences or requests

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Payment Information

Payments are processed securely through trusted third-party providers. Bicaca Lakefront Resort does not store full card details.

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Website & Digital Data

  • IP address

  • Browser and device information

  • Cookies and usage analytics

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On-Property Information

  • Guest registry details as required by Rwandan hospitality regulations

  • CCTV footage for safety and security purposes

 

 

2. How We Use Your Information​

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Your information allows us to:

  • Confirm and manage reservations

  • Deliver personalized guest experiences

  • Communicate important booking information

  • Comply with legal obligations

  • Ensure the safety and security of our guests and property

  • Improve our services and digital experience

We do not sell, trade, or rent your personal information.

 

 

3. Legal Basis for Processing​

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We process personal data based on:

  • Your consent

  • The necessity of performing a reservation contract

  • Compliance with legal obligations

  • Legitimate interests relating to safety and operational excellence

 

 

4. Data Security​

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We implement appropriate administrative, technical, and physical safeguards to protect your personal data.

Access to sensitive information is limited to authorized personnel only.

 

 

5. Data Retention​

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We retain personal data only as long as required for:

  • Reservation management

  • Regulatory compliance

  • Accounting and operational purposes

Data is securely deleted or anonymized when no longer required.

 

 

6. Your Rights​

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Under Rwandan law, you may:

  • Request access to your personal data

  • Request corrections

  • Request deletion where legally permissible

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

 

 

7. Contact​

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Bicaca Lakefront Resort

Karenge, Rwamagana, Rwanda

Email: info@bicacalakefront.com

Phone: +250 796 889 306

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